NRL are proud to be working with a leading private emergency services company who require a Site Manager to join their team.
Based in Kent, you will work as a core member of the Senior Management Team leading service delivery to meet key performance indicators in customer service, QHSE, commercial performance and operational efficiency.
To ensure the Site is ready and competent to deliver services 24 hours each day in normal state, surge periods and during emergency scenarios.
To live the Winning Behaviours as a role model for the organisation.
Role Deliverables
Main Areas of Responsibility
Technical Proficiency
- Remain fully up to date with all relevant changes to legislation and with international and local best practice in the delivery of core services.
- Maintain professional competence in the operations management and strategic emergency management.
- Establish, continually review and improve operational delivery and governance procedures and provide recommendations to improve efficiency and strengthen resilience and service delivery.
- Ensure all core business support systems and applications are structured correctly to support operations and are used correctly by all staff to ensure maximum benefit.
- Ensure all operational procedures are clearly drawn up and stored within the quality management system (GEMS) and understood by all staff.
- Identify and implement changes as required and manage the team and the business through the change process.
- The role holder is responsible for safety and the Client’s operational coordination in the event of an emergency.
- Own and execute the operational delivery plan to fulfil all internal and external KPIs, contractual obligations and legal requirements.
- Ensure dedicated monitoring of the Tunnel 24 hours a day, 7 days a week 365 days a year.
- Ensure patrolling services are completed as set out in the Service Contract and produce an activity report to record the results of its activities. The activity report shall be complied using the Client’s Reporting System.
- Attend Client assessment meetings to measure any differences between reporting and traceability and find ways of correcting them.
- Ensure monitoring, inspection and maintenance of equipment is carried out in line with the service definitions.
- Ensure risk prevention activities are performed by the FLOR Team as set out in the service definitions.
- Complete all monitoring and reporting requirements both internally and externally as required on a monthly, quarterly, annual basis. eg Intervention Reports and Preventative Activity Reports.
- Manage surprise exercises in the service tunnel and show the efforts to be taken to ensure safety in the tunnel for all technicians. In particular, exercises involving the loading of a stretcher on board the ambulance. STTS will be regularly performed for all teams with and FLOR simulating an injured person.
- Maintain service levels and operational procedures to ensure continued accreditation with associated bodies and standards both internally and externally.
- Plan, develop and manage resources to provide all services and deliverables in a cost-effective manner, within agreed budgets and identify opportunities for cost savings.
- Satisfy all requirements as set out in the contract Reporting and Performance Review.
- Ensure safe working practice is undertaken at all times to meet QHSE KPIs, meet QHSE improvement plan objectives and minimise risk.
- Lead and manage the site operations team, supporting and assisting them in their direct report management and ensure succession planning is in place.
- Develop the members of the team and ensure they are always engaged and motivated.
- Ensure all FLOR crews have been given training on how to take localised control of the Salamander and make fine tuning adjustments to the automatic system including taking control of the system manually in case of the automatic mode does not function.
- Ensure MOC is kept up to date for all FLOR by completing regular exercises and training in the implementation and interventions of the Salamander Plan.
- Set individual performance goals for direct reports and conduct regular 1:1 meetings to monitor progress and develop through performance planning, training and support.
- Provide inspirational leadership of the Team and continuously seek opportunities for individual and collective development of the team.
- Where appropriate conduct all aspects of people management including recruitment, disciplinary, grievance and training in partnership with People & Culture.
- Conduct regular team meetings to ensure effective communication and team building.
- Build and maintain productive relationships within the SMT
- Build and maintain strong union relationships and work in conjunction with People & Culture Department on union negotiations, where applicable.
- Build and maintain strong, credible and professional client relationships.
- Work with external suppliers and advisors as required to fulfil all deliverables
- Undertake additional project work as required including support for business development.
- Responsible for the commercial and financial viability of the contract.
- Be committed to and assist in the planning of own continuing professional development.
- Ensure all FLOR staff work within the scope of the Health and Safety Policy and Drugs and Alcohol Policy.
- Any other reasonable Management instruction.
Senior Management Team, Clients
Budgetary Responsibility?
Yes
Role Requirements
- A qualified, customer focussed business leader educated to a minimum of degree level and with strategic vision to develop and support business objectives
- Demonstrable experience working at senior level in and strong working knowledge of UKfire, medical and security standards, regulationsand legislation
- Ability to manage multiple, complex workstreams to tight deadlines under pressure in major emergency scenarios
- Ability to speak French (or must be able to learn French – Assistance will be provided)
- Effective communication skills, able to influence and communicate with others at all levels.
- Ability to work within limited supervision; to make decisions and use own initiative and to maintain high standards of self and others.
- Ability to demonstrate strong IT skills including Excel and reporting.
- Excellent listening skills
- Good management, organisational and interpersonal skills
- Ability to deal with sensitive & confidential matters as necessary.
- Ensure high levels of data protection and security at all times.
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