NRL are currently looking for someone to provide Desk Side Support for one of our clients in Teesside
Will be based in the Wilton centre and will require some travel to Whitby
3 month contract basis
Responsibilities:
Partners with Manager, other DSS / RDSS / Support Functions, and third line support teams, on the operational aspects of associated services to meet or exceed committed service levels.
Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business.
Performs processes to ensure the stability, capacity and performance of associated services and functions. Addresses and adjusts services as needed to maintain or exceed service levels to business.
For accountable services, partners with the IT organisations responsible for ITIL service management-based processes associated with Incident, Problem, Change, Availability, and Release Management.
Works as part of a team that leverages agile approaches to meet business needs at an accelerated pace.
In partnership with senior operations support analysts, identifies, documents, and resolves infrastructure issues affecting computing service users.
Under general direction, develops and implements technical solutions for issues that are of a simple to difficult complexity.
Understands the existing departmental/unit/functional processes and procedures.
Understands work-flow, process inputs and outputs, dependencies, etc. specific to their role.
Organises time and information in a manner conducive to a high level of personal productivity; able to multi-task in an environment driven by time-constrained deliverables.
Adapts to change and works effectively in a dynamic environment.
Performs other duties as assigned
Qualifications:
Graduate qualifications and relevant experience or an equivalent combination of education, training and experience.
Experience in an advanced support position, performing assignments that are broad and complex in nature.
An advanced understanding of systems, processes and tools related to field. Able to assist others and troubleshoot issues.
About NRL
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
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