The Role
Working as part of a team that provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
In this critical role, the team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.
Working days are Thursday through to Monday each week.
You will need:
- Proven experience in an IT support role, involving extensive customer support, both remote and in-person
- Full understanding of Windows Environment and extensive experience with MS Office Suite
- Experience working with Endpoint domain migrations
- Experience providing in-person face to face IT customer support
- A+ Certification
- Ability to travel, and ability to pass a Jacobs' driving record review.
- You may be asked to stay away at other locations over the weekend so you must be able to accommodate this.
- The ability to gain BPSS security clearance (must have been in the UK for at least three years) - unfortunately we will not be able to provide visa sponsorship for this position
- Bachelors Degree in Information Technology
- ServiceNow or related ticketing management system
- Competitive hourly pay
- Opportunity to work for a large international company
- Encouragement for innovation within the role
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.