Technical Support Assistant

Vacancy ID: 1029252
Created Date: 13.08.2019
Job Title: Technical Support Assistant
Salary Competitive
Temp or Perm: Contract Role
Region: North West
Sector: Construction
Consultant: Aisha Majad
Consultant Phone: +441483302133

Job Description:

NRL are currently recruiting for a Technical Support Assistant for work over in Barrow. Our client is a large Oil &Gas operator looking for someone on a contract basis for around 12 months.

About the role:

To provide a high quality and responsive technical support service within the Barrow Terminals
To provide general holiday cover for administrative support within the Barrow Terminals

Duties Include:

  • Key Reports - Simplify key reports associated with Barrow Terminal.  Develop templates for ease of updating.  Maintain & distribute key reports.
  • Key Performance Indicators – Establish suite of KPIs required for reporting and develop dashboard for reporting purposes.
  • Integrate with asset planners to insure integrated plan covers competency training, audits, external party terminal visits, emergency response exercises.
  • Arrange meetings/events/VIP visits, including agendas/lunches/transport
  • Maintain a log of annual, monthly, weekly renewals (e.g. annual TV licenses)
  • Maintain a distribution list of all local residents (annual alarm testing)
  • SAP – Ability to raise purchase requisitions/service requests and run cost data reports to allow review.
  • Management of Office Plans, org charts and personnel moves at the Terminal
  • Usage of document control procedures ensuring compliance of Barrow Terminals Procedures & Processes.
  • Development and maintenance of technical databases and spreadsheets
  • Provide familiarisation training to employees on Barrow Terminal software applications and systems.
  • Scheduling & maintenance of terminal operating meetings in diaries.
  • Act as Workday (HR software) and SAP support focal point ensuring assistance to personnel throughout Barrow Terminals
  • Support Managers with onboarding / offboarding of employees and contractors
  • Maintain efficient electronic and hard copy filing systems for departments, centralising where possible, ensuring accurate input and efficient retrieval of documentation to ensure availability of information.
  • Applicable emergency response duties (i.e. Office fire warden)
  • Tactical/Operational Role
  • The job holder must have the ability to work effectively and co-operatively with a diverse team of co-workers, contractors within the Barrow Terminal
What you will need:
  • A flexible approach to working as a team member
  • Strong written and oral communication skills
  • Strong IT skills and an advanced knowledge/experience of a variety of Microsoft software applications and systems used within the Barrow Terminal
  • Excellent organisational skills
  • Ability to demonstrate accuracy & work to tight deadlines
  • Ability to maintain a high level of confidentiality
  • Ability to prioritise work tasks effectively and manage schedules appropriately
  • Ability to perform multiple tasks with limited supervision
  • Willing to learn new systems and able to provide support for day to day IT issues and/or work with the IT helpdesk
  • Good numerical and analytical skills
  • Able to build sustainable working relationships with contracted service providers
  • Working use of SAP preferred
  • Good GCSE standard of education (Preferred degree qualified)
  • Demonstrable experience of office practices and processes that will provide the necessary understanding of the integration of such support activities within an operational environment
  • Cost/Budget process knowledge preferred.
  • Experience of using technical software/applications
  • Technical/Administrative experience within an Operations environment

What’s in it for you?
  • Competitive Salary

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