FM System Configuration and Maintenance Analyst

Vacancy ID: 1025171
Created Date: 03.01.2019
Job Title: FM System Configuration and Maintenance Analyst
Salary Competitive Salary
Temp or Perm: Permanent Role
Region: South East
Sector: IT & Telecoms
Consultant: Dionne Worley
Consultant Phone: +441483302133

Job Description:
NRL are looking for a FM System Configuration and Maintenance Analyst to work with a Global Engineering Consultancy in Leatherhead on a permanent basis.

About the role:
Responsible for providing support and analytical skills to facilitate the day-to day operation of Concept Evolution Systems for multiple clients.

  • Following the project/customer processes, information and knowledge to assist with the technical delivery of Concept Evolution System
  • Assisting the project team with issues that may arise
  • The role is responsible to the IM/IT Manager indirectly via FM System Technical Configuration and Maintenance Analyst for:
  • Ensuring contractual obligations are delivered and sustained
  • Ensuring project/client satisfaction with agreed outcomes and best practice methodology
  • Propose initiatives in line with industry best practice – demonstrating to the client value added
  • Active project/client management including formal reporting and informal relationship management and development
  • Compliance with change control processes.
  • Internal colleague relationship management and opportunity development.
  • Ensure full audit trail in place to satisfy internal, and external auditors
  • Tracking and on time delivery of proposed initiative deliverables
  • Understanding current and industry best practices and developments in their domain and providing this intelligence back into the business


  • Technical problem solving – understanding of knowledge and resources available
  • Solution Design – Understanding when a technical solution and/or a business process needs to be used
  • Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
  • Organisational skills – plans well in advance, sets clear objectives, manages time, reviews progress against plan, encourages improvements, communicates potential risks to delivery in a timely manner
  • Results orientation – satisfies internal/external customers, realises the individuals impact on the team / project delivery, addresses cross functional issues and technical issues with relevant personnel
  • Knowledge of systems and processes including the self-awareness to identify and address any skills gaps / potential learning opportunities.
  • Interpersonal skills – builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance, desire to learn and advance.

What will you need?:

  • Knowledge of and experience using Concept Evolution FM system
  • Degree, preferably in Computer Science or Management Information Systems or similar experience
  • Experience in supporting Concept Evolution
  • Knowledge of SQL Server Technologies
  • Experience in Installing, configuring Concept Evolution
  • Full UK driving licence

Experience and Skills

  • Good working knowledge of IT technologies, including MS office suite
  • Analytical thinking; demonstrable troubleshooting / problem solving skills. Some understanding of programming logic would be advantageous.
  • Organised – ability to plan, prioritise, self-manage but also work as part of a team and communicate effectively
  • Strong communication skills and the ability to deliver excellent customer service with strong customer focus.
  • Strong team player, used to working in a delivery focused environment, able to meet deadlines.
  • Full security clearance, or be in a position to obtain security clearance.

What’s in it for you?:

  • Permanent Role
  • Competitive Salary

Apply for this job

Please note, all fields are compulsory.

If you don't have your cv to hand you can upload this at a later date.

You can upload your cv now or at a later date through your profile page.

NRL will use your personal details to contact you during the process of job applications and to directly inform you of job vacancies & other group services where applicable. Please view our Privacy Policy.

Once registered, you can change your communication preferences at any time from your account page. For more information, please view our privacy policy