FM System Configuration and Maintenance Analyst

Vacancy ID: 1025171
Created Date: 03.01.2019
Job Title: FM System Configuration and Maintenance Analyst
Salary Competitive Salary
Temp or Perm: Permanent Role
Region: South East
Sector: IT & Telecoms
Consultant: Dionne Worley
Consultant Phone: +441483302133

Job Description:
NRL are looking for a FM System Configuration and Maintenance Analyst to work with a Global Engineering Consultancy in Leatherhead on a permanent basis.

About the role:
Responsible for providing support and analytical skills to facilitate the day-to day operation of Concept Evolution Systems for multiple clients.

  • Following the project/customer processes, information and knowledge to assist with the technical delivery of Concept Evolution System
  • Assisting the project team with issues that may arise
  • The role is responsible to the IM/IT Manager indirectly via FM System Technical Configuration and Maintenance Analyst for:
  • Ensuring contractual obligations are delivered and sustained
  • Ensuring project/client satisfaction with agreed outcomes and best practice methodology
  • Propose initiatives in line with industry best practice – demonstrating to the client value added
  • Active project/client management including formal reporting and informal relationship management and development
  • Compliance with change control processes.
  • Internal colleague relationship management and opportunity development.
  • Ensure full audit trail in place to satisfy internal, and external auditors
  • Tracking and on time delivery of proposed initiative deliverables
  • Understanding current and industry best practices and developments in their domain and providing this intelligence back into the business

Competencies:

  • Technical problem solving – understanding of knowledge and resources available
  • Solution Design – Understanding when a technical solution and/or a business process needs to be used
  • Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
  • Organisational skills – plans well in advance, sets clear objectives, manages time, reviews progress against plan, encourages improvements, communicates potential risks to delivery in a timely manner
  • Results orientation – satisfies internal/external customers, realises the individuals impact on the team / project delivery, addresses cross functional issues and technical issues with relevant personnel
  • Knowledge of systems and processes including the self-awareness to identify and address any skills gaps / potential learning opportunities.
  • Interpersonal skills – builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance, desire to learn and advance.

What will you need?:
Essential:

  • Knowledge of and experience using Concept Evolution FM system
  • Degree, preferably in Computer Science or Management Information Systems or similar experience
  • Experience in supporting Concept Evolution
Desirable:
  • Knowledge of SQL Server Technologies
  • Experience in Installing, configuring Concept Evolution
  • Full UK driving licence

Experience and Skills

  • Good working knowledge of IT technologies, including MS office suite
  • Analytical thinking; demonstrable troubleshooting / problem solving skills. Some understanding of programming logic would be advantageous.
  • Organised – ability to plan, prioritise, self-manage but also work as part of a team and communicate effectively
  • Strong communication skills and the ability to deliver excellent customer service with strong customer focus.
  • Strong team player, used to working in a delivery focused environment, able to meet deadlines.
  • Full security clearance, or be in a position to obtain security clearance.

What’s in it for you?:

  • Permanent Role
  • Competitive Salary




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